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MyEclipseIDE Support: Positive experience that makes you glad you paid!
URL: MyEclipseIDE support forums
At 9:49 PM on Oct 7, 2005, Rick Ross
wrote:
That's the kind of support that gives me hope for the industry. Think about it. Genuitec sells you MyEclipseIDE for just $29.95 (an aggressive price point that reminds me of the original Borland Turbo Pascal!) Then, they support their product like crazy with real people who know what they're doing and care about helping you solve your problems. You get a lot of value for that $29.95, and that's no bull. I'm glad I paid it.
The funny thing about Java developers is that, for a group of people so very bright, so many of them think it is economical to pound on a problem with a "free" product for 10 hours. It's not free to spend your time that way, it costs a lot. In that amount of time I could almost certainly earn at least half the price of MyEclipseIDE! If it happened twice, then I'd be in the black! (Gosh, I hope some of you out there recognize humor - I really don't want to hear about people who make so much more money!)
My hat's off to Genuitec for the way they support their MyEclipseIDE product. I will buy from them again. I wish all companies worked so hard at supporting their products as well.
Rick Ross
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Re: MyEclipseIDE Support: Positive experience that makes you glad you paid!
> The funny thing about Java developers is that, for a> group of people so very bright, so many of them think
> it is economical to pound on a problem with a "free"
> product for 10 hours.
I'm guilty of that even with commercial products. Although support on free products is often good, it's usually not something you can depend on to give you an answer in a certain amount of time.
Another commercial product I've gotten good support with is YourKit .
Author, Google Web Toolkit, Eclipse IDE Pocket Guide, Eclipse in Action
ZDNet blogger, Dev Connection; former Top Eclipse Ambassador.
Re: MyEclipseIDE Support: Positive experience that makes you glad you paid!
Rick,I'm glad to hear that you had a positive experience with MyEclipseIDE - I downloaded the trial, but I didn't get completely integrated, simply because I currently don't actively use enough of the technologies the increased support are really there for to make my job any easier, at least not in a professional capacity. It certainly wasn't anything against their company, their support, or their product.
> The funny thing about Java developers is that, for a
> group of people so very bright, so many of them think
> it is economical to pound on a problem with a "free"
> product for 10 hours.
If you've ever been forced due to your position in a corporate tree to use tech support channels on some products that can cost up to 10-150 times as much as MyEclipseIDE, then you understand that sometimes the 'try and do it yourself' solution is often the better one. Unfortunately, a truly positive experience like that you experienced with MyEclipseIDE is more of an exception than a rule I'm afraid.
On the other hand, quite a few of us are cowboys and mavericks, and when you have free software that you are embracing (as many of us truly are), the desire to 'fix it yourself' goes beyond economic needs, and more into the realm of desire - at least for me.
> My hat's off to Genuitec for the way they support
> their MyEclipseIDE product. I will buy from them
> again. I wish all companies worked so hard at
> supporting their products as well.
Ditto.
Regards,